Terms & Conditions

Payment Information

Cheques and Postal Orders
Please make cheques and Postal Orders payable to Vale Veneers.

Credit Cards/Debit Cards
You can pay by Visa, Mastercard, Switch, JCB and Solo. We promise to protect your personal information. Every page that asks you for Personal Information is highly secure. Our secure server protects your information using advanced encryption technology.

Delivery Information

For UK Customers we aim to deliver your order within 2-3 working days. Purchases will be posted First Class or Parcel Post depending on the weight. If there is likely to be a delay we will notify you by phone or e-mail.

Returns Information

We believe that the veneer offered at Vale Veneers must live up to your highest expectations and I want you to be completely satisfied with your purchase. We carefully check all orders prior to dispatch. However, unfortunately items can sometimes get lost or damaged in transit due to factors beyond our control. If an item arrives damaged in any way please contact us within 7 days of receipt. Refunds are given at the discretion of company management. You can contact us via email, phone or post using the details on the contact page.

Legal Disclaimer

Every care has been taken to describe items as accurately as possible. However, interpretations of goods may vary. Vale Veneers shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the goods supplied. This does not affect your statutory rights.

Veneer Packs

Please note there may be occasions where some species of veneer are substituted when stocks are unavailable.
Veneer is a natural wood product, and can be quite fragile. Occasionally small splits within the veneer may occur! This is not unusual and they are easily repairable.

Website use & Privacy

Log files are maintained and analysed of all requests for files on this website’s web servers. Log files do not capture personal information but do capture the user’s IP address, which is automatically recognised by our web servers. Aggregated analysis of these log files is used to monitor website usage.

Use of Cookies – This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis, maintain user preferences or for statistical purposes. Cookies are not shared with any third parties. Cookies are placed on your computer to track the content of our shopping cart and for statistical purposes. The function of the shoping cart requires cookies and these cannot be disabled. You may disable our statistical cookies by visiting http://statcounter.com/about/set-refusal-cookie/

Data protection and confidentiality – Some services on this website may require us to collect personal information from you. To comply with the Data Protection Act, we have a duty to tell you how we store the information we collect and how it is used. Any information you do submit will be stored securely and will never be passed on or sold to any third party.